Cancellation Policy

Free Shipping :

Free shipping is available on every order when shipped within the United Arab Emirates.

Shipping Outside the Continental Western Asia :

At this time, we only ship to the continental Western Asia. Just like expedited shipping, the cost of shipping filters internationally is prohibitively expensive relative to the product cost. However, we do believe our business model and filter manufacturing process is unique and aim to be expanding internationally in the future.

Return Policy :

We stand behind all of our filters. If the filter is defective or flawed upon receipt and it’s been less than 10 days since the purchase, please contact us as soon as possible to schedule a free return or exchange. If it’s been more than 10 days since the purchase, or the return reason is not a manufacturer defect, you may incur return shipping fees – please contact us to request a return authorization.

Order Cancellations :

Non-Subscription Cancellations :

If you wish to cancel your order and it has been less than 24 hours, please contact us as soon as possible with your order information readily available.

If the order has been placed for over 24 hours, our general return policy will take effect. If you wish to cancel an order over 24 hours after placing your order, please contact us to request a return authorization.

Please note, our Return Policy will be applied to a subscription order when it’s received by the shipping carrier.

Refund Policy :

Canceled orders are eligible for refund , the payment will credit to the customer’s account within 5-7 working days .

Bulk Ordering

Do you order over $2,000 worth of filters at a time? If so, visit our Queen Filters Business page and request a free account today. We offer discounted bulk pricing, freight shipping rates, short lead times, and more ways to pay.