Returns Policy

Returns :

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Buyer is responsible for return shipping. When we receive your returned items, if they arrive in good condition, we will issue a refund for the price of the items to your original payment method. A 20% restocking fee may apply. Shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at it@queenfilters.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at it@queenfilters.com .

Damages and issues :

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items :

Certain types of items cannot be returned, like custom products (such as custom size pleated filters), and personal filtration products (such as mask filter inserts). Please get in touch if you have questions or concerns about your specific item.

Exchanges :

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds :

Canceled orders are eligible for refund , the payment will credit to the customer’s account within 5-7 working days .

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Damage :

In the unlikely event of carrier damage to your order, please contact us immediately.

UPS or USPS: Please contact us with your order number, photos of the damage, and a count of how many were damaged.

LTL: Damage must be recorded on the bill of lading at the time of delivery. Please send scanned copies of the packing slip, BOL, a count of what arrived damaged, and photos of the damage and packaging. All of these are required by LTL carriers to process a damage claim.

Once we have the information needed to report the damage to the carrier, we will evaluate the issue and make it right.